What TV and Cable Options are Available?

Each unit features a Smart TV, giving you access to Netflix, YouTube, Crave, and other streaming services using your own account. Please be sure to log out before checking out.

Do you offer housekeeping services?

We currently do not provide scheduled housekeeping. Guests are responsible for the upkeep of the unit throughout their stay, but you’re welcome to organize third-party cleaning services directly if you prefer.

Do you offer laundry service?

We do not offer laundry service. Each unit includes in-suite laundry, as well as an iron and ironing board for your personal use. If you require additional laundry services, you’re welcome to arrange a third-party provider.

Can I receive more toilet paper and room amenities?

A starter pack of consumables such as toilet paper, soaps, dishwasher pods, kitchen paper towels, sponges and detergent are provided at check-in. You are responsible for replenishing these items throughout your stay.

Do you offer extra beds? (cots, mattresses or playpens)

Yes, in the 'Blue Lodge' we offer a futon that can sleep 1-2 people. In the 'Red Lodge', we offer a travel crib for our smaller guests.

What children's furniture do you offer?

We strive to ensure the comfort of our youngest guests by offering a variety of children’s furniture for rent, including a travel crib and high chair. These items are conveniently stored in your unit and will be placed prior to your arrival. If you require any other items for your little ones, please Contact Us in advance, and we will do our best to accommodate your request. 

Can I get coffee of Nespresso in my unit?

Yes, all both rental homes are equipped with a Keurig, coffee maker and coffee press so you can enjoy your favourite brews in the comfort of your temporary home. 

Can I have overnight guests?

Absolutely! You can have overnight guests as long as you do not exceed the maximum capacity of your unit. If their stay extends beyond a few nights, please Contact Us so that we can update the reservation for emergency purposes.

What is the maximum occupancy per unit?

At the Midterm Collection, our homes follow a standard occupancy policy to ensure safety and comfort. The maximum number of guests allowed per suite is based on the number of permanent beds:

• Blue Lodge (1-bedroom unit): Maximum occupancy of 2 guests
• Red Lodge (3-bedroom unit): Maximum occupancy of 6 guests

What is the Cancellation Policy?

Rental reservations of less than 30 nights are non-refundable. 

For reservations of 30 nights or more:

• Cancellations made 30+ nights before arrival: Fully refundable.
• Cancellations made within 30 nights of arrival: Subject to a 30% rent penalty.

Booking Terms:

• Reservations for 30+ nights: Payment for the first 30 nights must be made immediately to confirm the booking. Subsequent months will be charged on a “month-by-month” basis.
• Non-refundable Cleaning Fee upon check-out: $250.00
• No-Show Policy: Treated the same as a rental cancellation.

If you have any questions about our cancellation policy, please Contact Us for more information.

Are lower rates available for extended stays?

No. Because our properties are designed and priced for midterm stays, our monthly rates already reflect long-term value. For this reason, we do not offer additional reductions for longer durations.

How do I extend my stay?

If you wish to extend your stay, please notify us as early as possible. Extensions requested with less than 30 days notice are subject to availability. To extend your current booking, please reach out to us via our Contact Us form. 

What are the minimum stay requirements?

Both of our properties have a minimum stay of 30 nights or more. Your start date can be any day of the month, and is subject to availability.

How do I make a reservation?

To book with the Midterm Collection, you can click the “Book Now” button made available on all of our collection units. You can Request a Quote by doing the same.

What additional fees can I anticipate?

At the Midterm Collection, we prioritize transparency and want to ensure you are fully aware of any extra charges. Before processing any payments, we will provide a comprehensive breakdown of all fees for your approval. Additional fees include:

• Refundable $1000 deposit upon check-in
• Non-refundable cleaning fee of $250 upon check-out (deducted from initial deposit) 
• Fees for damages or smoking (if applicable)*

*Fees marked with an asterisk may vary.

What payment methods are accepted?

We accept the following payment methods:

• Certified check (drawn on a Canadian bank)
• Wire transfer
• Credit card (MasterCard, VISA, or American Express)
• PayPal
• Interac e-transfer 

How do I secure my reservation?

For all new bookings, payment for the first month is required in full before check-in to confirm your reservation. For reservations longer than one month, payments will be billed on a 30-day cycle, with each subsequent payment due every 30 days from the original rental payment due date. Please ensure payments are made within 3 days of the monthly due date to avoid disruptions. Please note that late payments will incur a 5% monthly fee.

What time is check-in?

The standard check-in time is 4:00 p.m. Check-in instructions will be emailed to you 24-48 hours before your arrival. If you wish to request an early check-in, it is subject to availability. Please contact us. Please note that early check-ins before noon will incur a charge equivalent to the previous night’s room rate.

What is the check-out process?

Check-out is at 11 a.m., and the unit must be vacant by this time.

To avoid additional fees, please complete the following:

• Dispose of all food, garbage, and recyclables.
• Load dirty dishes into the dishwasher and turn it on.
• Ensure furniture is returned to its original location.
• Inspect the suite before departure.

Please note that any damages above normal wear and tear will incur additional charges.

How do I request a late check-out?

Check-out time is 11:00 a.m. Late check-out may be available based on availability, and fees apply. Departures after 3:00 p.m. will be billed as an additional night. Additionally, luggage stored in the unit after check-out will incur a late departure fee.

To avoid additional charges, please inform us of any late departure requests as soon as possible.

How do I request an early check-out?

If you need to check out early, please Contact Us to notify our Executive Concierge Team and receive detailed early check-out instructions. Guests departing early must follow all standard departure procedures.

Can I bring my pet?

The Midterm Collection offers pet-friendly rentals whereby a guest can bring one (1) pet per stay.  

Please note that:

• No additional Pet fees are added to your rent, however they must be registered with the Midterm Collection prior to check-in;
• Guests with service animals must provide appropriate documentation and registration.

How do I get my keys?

Entry to each unit offers Wifi enabled keyless access. A door code will be provided on your check-in date. Should there ever be an issue with accessing your suite using the door code, please contact us so we can assist.

Is it possible to check-out later?

Where do I get the mailbox key?

Personal mail cannot be received at this address, as it is not set up for guest mail delivery. If you need to receive regular mail during your stay, we recommend securing a local PO Box for your convenience. You are welcome to receive packages (e.g., from Amazon or couriers like UPS/FedEx) during your stay. Please ensure they are addressed clearly with your name and the unit number to avoid delays.

What is the Wifi password?

Your Wi-Fi password is provided in your check-in instructions. 

What can I do if my internet is not working?

If you experience issues with your Wi-Fi signal, you can try rebooting it. For further assistance, feel free to Contact Us and we will provide you with additional support.

Are all apartments fully stocked?

Yes, each unit comes fully equipped with essential cookware, cutlery, a toaster, a kettle, and a coffee machine. A welcome package includes toilet paper, towels, dishwasher soap, and detergent. Replenishments during your stay are the responsibility of the guest. 

Is parking available?

Each unit is provided two tandem parking spots in a double-wide private driveway. This is offered at no additional fee.

What do I do when someone is parked in my assigned parking space?

If someone parks in your assigned space, please Contact Us to find an alternate parking option while we address the issue.

How can I schedule cleaning service?

Unfortunately, we do not provide or arrange in-stay housekeeping at this time. Should you wish to hire a third-party cleaning company, it will be at your expense.

What can I do if something needs to be fixed in the apartment?

If you encounter any issues with your apartment, please Contact Us and provide a description and photos of the problem. We will arrange for the necessary repairs promptly.

Can I order groceries before my arrival?

Pre-arrival fridge-stocking and local grocery services are available to suit your needs. Please contact us in advance of your arrival so we can assist you. 

What are my TV and cable options?

The Midterm Collection offers smart TVs in both of our units. They provide access to external streaming options like Netflix, YouTube, Crave etc. with the use of your personal account.. Please remember to log off prior to departure.